Customer Center

Customers go to http://support.evolution-pv.com/

The increasing complexities of business models and IT infrastructures have created the need for a variety of support options. Evolution offers a menu of incremental support offerings designed to cover customers’ varied support requirements.

Evolution offers varied support options to meet specific business needs.

Five Degrees of Support:

• Customer support program delivers upgrades, help desk

The customer support program (CSP) is the standard SoftBrands support offering. The CSP includes software upgrades and service packs on licensed modules and platform qualifications, as well access to Evolution’s worldwide help desk. Support is also available for users of Evolution with “custom” code.

• Remote System Administration tailored to staffing requirements

Remote System Administration (RSA) monitors and manages a customer’s Evolution environment through a pre-defined list of activities on a regular, scheduled basis. For customers without a dedicated IT staff or regular Evolution administrator, RSA fills the void. RSA service agreements are structured to fit each customer’s staffing requirements whether they are transitional, as in the case of employee turnover; temporary, in the case of vacations; or long-term, in the case of leaves of absence.

• Boost IT staff availability with remote hosted solution

Customers interested in eliminating the day-to-day tasks associated with administering an Evolution system, server and database should consider remote hosted solution services. Remote hosting increases the value of IT staff by freeing them to work on other important projects. Customers can feel at ease knowing their Evolution system is in the hands of those who know it best, the Evolution staff.

• Business continuity service protects data, reduces downtime

The business continuity service (BCS) safeguards customers’ Evolution data in the event a disaster renders a customer’s system unusable. Because SoftBrands maintains an Evolution environment that is the mirror image of customers’ onsite systems, BCS helps get customers up and running with minimal downtime and without hardware and offsite management costs.

• Local hardware and network support keeps systems running smoothly

Network downtime is a waste of valuable resources. SoftBrands provides comprehensive maintenance and support programs designed to minimize computer problems. When systems are up and running as they should, customers aren’t losing money due to system downtime.