Services

ERP systems must evolve as businesses change. That evolution requires assistance from experts. Fourth Shift services help customers achieve faster ROI and continuous improvement through a combination of experts, tools, methodologies and certified partners. SoftBrands’ portfolio of service offerings spans all phases of the customer solution life cycle, from planning to building to running. Fourth Shift Services help get software up and running fast and keep it operating at peak levels to ensure IT can effectively support business goals. Fourth Shift services include:

Training – Continuously transferring knowledge and skills to employees is essential to maximize technology investments. After all, software is only what people can do with it. As employees become better informed and more efficient they make better decisions, work more effectively and optimize operations to boost the bottom-line. The SoftBrands training portfolio includes face-to-face training, web training, pre-recorded lessons and interactive, self paced learning via the web. 

Support – SoftBrands world-class support services keep systems running smoothly and help customers maintain optimum system performance levels.  From traditional phone support to innovative premium service options, SoftBrands provides peace of mind and support when customers need it in the way that they need it. SoftBrands and its partners have been providing customer care for a quarter-century.  Fourth Shift support includes:

• Live support staff – a phone call away
• Robust web-based support
• Online Knowledge Base, providing browser-based access to answers to customer issues and questions
• Online Support Incident System, where customers can log and view support calls
• Automatic software upgrades and updates
• WebEx online support sessions
• Technical newsletter
• Periodic Tips & Tricks webcasts

Consulting – Experienced consultants from SoftBrands and its many global partners excel in designing quality, innovative and cost effective business solutions for manufacturers. From a comprehensive business systems review to the customization of reports and screens to full-blown Business Process Management engagements, we deliver solutions to both simple and complex business challenges. Since 1984, SoftBrands and its partners have been helping customers dramatically improve the quality, efficiency and speed of supply chain relationships, global operations, inventory and manufacturing control, and strategic decision-making.

Remote Systems Administration – Remote Systems Administration (RSA) removes time consuming, low priority tasks from a company’s IT team so they can focus on key strategic projects.  SoftBrands performs system administration remotely as needed – long term or just for a few weeks. Our experts conduct upgrades, host systems and run disaster recovery remotely. RSA frees up IT teams so they can concentrate on improving business performance.

Technical Solutions – SoftBrands offers customization services to tailor software to meet individual customer needs.